
You can easily fix many problems in your apartment or commercial space yourself – take a look at our FAQ before you submit a maintenance request.
You can easily fix many problems in your apartment or commercial space yourself – take a look at our FAQ before you submit a maintenance request.
You can submit a fault report quickly and easily, around the clock, on our Tenant app. Your fault report will go straight to your local property caretaker.
You can submit your fault report to our Customer Service by sending an email to kundservice@balder.se. To enable us to respond to your fault report in the best way possible, please state the following in your email:
You can also submit your fault report by phone on 0774-49 49 49.
Customer Service is open on weekdays, 07:00–17:00. Special hours of business apply on public holidays.
Helpful hint! You can easily fix many problems in your apartment or premises yourself – take a look at our FAQ before you submit a fault report.
When the weather turns cold, the heating system may need a few days to adjust to colder weather. Here are some tips on what you can do if you feel cold in your apartment.
Balder's customer service cannot answer questions regarding problems with internet/TV, but you must contact the customer service of the respective provider.
If the drain in the sink sasin or shower is not working properly, the water trap may need to be cleaned, or the floor drain need to be cleared.
If a serious, urgent problem has arisen in your apartment, premises or property that cannot wait until the next working day, you should call our Customer Service immediately on 0774-49 49 49. If it is in the evening, at the weekend or on a public holiday, you will be connected to our on-call property service, which is available around the clock, every single day.
If there is a risk of fire or injury, always call the emergency number 112.
Examples of urgent cases:
Examples of cases that are not urgent:
Please note that tenants will be billed the cost of calling out the on-call service if the case is not considered urgent.
To report a non-emergency case, please make a maintenance request through our customer portal Mitt Balder or contact Custumer Service.